Reddy, Set, Peel & Win With Shell Reddy Express - Terms and Conditions

1.    The “Reddy, Set Peel & Win with Shell Reddy Express” (“Promotion”) is conducted by Viva Energy Retail Pty Ltd (ABN 96 662 372 027) trading as “Viva Energy” of Level 16, 720 Bourke Street, Docklands, VIC 3008 (the “Promoter”). For the purposes of this Promotion, the Promoter has engaged certain suppliers, including Creata Marketing Pty Ltd (“Creata Marketing”), to conduct certain aspects of this Promotion and Entrants may be contacted by such suppliers in connection with the Promotion.

2.    Information on how to enter and the prize(s) form part of these Terms and Conditions, and a copy of the Terms and Conditions can be located on www.reddyexpress.com.au (the “Promotional Website”).  Entry into the Promotion is deemed acceptance of these Terms and Conditions by each Entrant.

3.    In these Terms and Conditions, Shell Coles Express and Shell Reddy Express sites that feature material advertising the Promotion are participating in the Promotion, and are referred to as “Participating Outlets”.
 

Promotional Dates

4.    The Promotion starts at 12:01am (Sydney time) on 3 October 2024 and ends at 11:59pm (Sydney time) on 31 December 2024 (the “Promotional Period”).

5.    Eligible products may be purchased between 12:01am (Sydney time) on 3 October 2024 and 11:59pm (Sydney time) on 4 December 2024 (“Purchase Period”).

Eligibility

6.    Entry is only open to Australian citizens and current residents (“Australian Residents”) aged 16 years or over as at the time of entry who remain Australian Residents for the duration of the Promotional Period (“Entrants”).

7.    Entrants under 18 years old must have parental/guardian approval to enter the Promotion and provide personal information about themselves.  All entries of Entrants who are aged less than 18 years who enter the Promotion while attempting to conceal (or without disclosing) their age (as and where required) will be deemed invalid.  These Terms and Conditions will bind the Entrants and any parent or legal guardian who gives their consent (for Entrants aged less than 18 years).  Persons who are aged less than 16 years old are ineligible to enter and participate in the Promotion.  All entries and attempted prize redemptions of persons who are aged less than 16 years old will be deemed invalid.

8.    The directors, management and employees (and their immediate families) of the Promoter, its related entities, related bodies corporate or Participating Outlets, and printers, suppliers, providers, software providers, developers and agencies associated with this Promotion are ineligible to enter the Promotion.  

9.    “Immediate family” means any of the following: spouse, ex- spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

How to receive a game card

10.    Subject to clause 11, to be eligible to enter and receive a game card, while stocks of those game cards last, individuals must spend $10 or more in one transaction on fuel and/or in-store products (excluding purchases made with Shell Card, Fleet Card, Motorcharge or Motorpass), at a Participating Outlet during the Purchase Period (“Qualifying Transaction”).  Qualifying Transactions made via the DoorDash platform from Participating Outlets will also be eligible for the Promotion. Any DoorDash transaction fees (such as delivery and service fees) will not be counted toward the minimum $10 or more spend in a Qualifying Transaction. Game cards are strictly limited. 

11. A Qualifying Transaction excludes:  

(a)    purchases made at any other branded sites; 
(b)    lubricants and additives, including without limitation, AdBlue; 
(c)    tobacco and tobacco-related products; 
(d)    gift cards including, without limitation, Apple gift cards; 
(e)    calling cards; 
(f)    trailer hire; 
(g)    lottery deposits; 
(h)    charity donations;
(i)    mobile phones;
(j)    mobile phone plans and recharges of those plans; and
(k)    Opal card top-ups.

12.    Subject to these Terms and Conditions, only one (1) game card will be awarded for each Qualifying Transaction, while stocks of game cards at the Participating Outlet last.    

13.    Customers who also include the purchase of products from the bonus partners’ range in a Qualifying Transaction will receive one (1) additional game card for every product purchased from the bonus partner range in that Qualifying Transaction.  The bonus partner range includes:

(a)    V & V Refresh 250ml varieties;
(b)    Maximus 1L varieties;
(c)    Coca Cola 600ml varieties;
(d)    Cadbury branded products including, without limitation, Cadbury King Bars 54g - 80g varieties, Cadbury Family Blocks 165g - 190g varieties & Cadbury Bite Size 110g - 160g;
(e)    Red Rock Deli 165g; and 
(f)    Doritos/ Smiths/ Twisties 80-90g.

14.    The choice of eligible products and products from the bonus partners’ range is subject to availability at each Participating Outlet and is based on reasonably anticipated demand.  Each eligible product and products from the bonus partners’ range may not be available for sale in all Participating Outlets at all times during the Purchase Period.  The Promoter accepts no responsibility for any eligible products and products from the bonus partners’ range being unavailable at a Participating Outlet during the Purchase Period.

How to claim a prize

15.    Entrants must peel their game card/s to reveal whether or not they have won an instant prize.  Instant prizes include: 

(a)    in-store redemption prizes (“In-Store Prizes”); and 
(b)    prizes that need to be redeemed online, via the Website. (“Online Prizes”).

How to claim an In-Store Prize

16.    In-Store Prizes include food or drink items which are readily available at a Participating Outlet, subject to stock availability. Those prizes can be either redeemed instantly at the same time the Qualifying Purchase is made or at the Entrant’s next visit to a Participating Outlet during the Promotional Period.  If an Entrant’s game cards reveals an In-Store Prize, to claim that In-Store Prize, Entrants will need to surrender a portion of their winning game card to a member of staff at the Participating Outlet.  All claims for In- Store Prizes must be redeemed before the end of the Promotional Period (being 11:59pm (Sydney time) on 31 December 2024).  Entrants will need to retain the remaining portion of the game card for the purposes of entering the unclaimed prize draw.

17.    An In-Store Prize may only be redeemed once using the winning original game card.

18.    In-Store Prizes that are food or beverages may only be claimed when the relevant Participating Outlet has that food or beverage in stock.

19.    In-Store Prizes that are not claimed in the time and manner specified in these Terms and Conditions will be deemed forfeited.  The Promoter’s decision is final and no correspondence will be entered into.
 

How to claim an In-Store Prize

20.    Online Prizes include prizes that cannot be redeemed in-store at a Participating Outlet (with the exception of fuel discounts that must first be claimed online and then redeemed in-store at a Participating Outlet). Employees and managers of Participating Outlets are only authorise to accept claims for In-Store Prizes and have no authority to verify any Online Prize, or to accept any claims for Online Prizes.

21.    If an Entrant’s game cards reveals an Online Prize, to claim that Online Prize, an Entrant must complete the following:

A.    Website Claim Submission: 
During the Promotional Period, scan the QR code on the game card or visit the Website (www.reddyexpress.com.au/win) and correctly and successfully follow the directions provided via the Website in the manner required to:

(a)    enter their unique prize code into the Website;

(b)    enter the unique entry code, for entry into the unclaimed prize draw (located on the inside of the game card below the QR code);

(c)    provide their personal information when requested by the Website The personal information that must be provided is dependent on the Online Prize won and may include:

(i)    first and last name;
(ii)    date of birth;
(iii)    telephone number;
(iv)    postal address and/or residential address;
(v)    current and valid email address;
(vi)    if they are aged less than 18 years of age, details of their parent and legal guardian, together with written confirmation of their parent’s or legal guardian’s consent to enter the Promotion; and
(vii)    if required by the Promoter, proof of their eligibility to enter into the Promotion in accordance with these Terms and Conditions;

(d)    verify their identity in the manner requested by the Website; and
(e)    accept the Terms and Conditions and the Promoter’s Privacy Policy and submit.

Upon completion of the steps in this clause 21(A), Entrants will be directed to check their nominated email for instructions on how to verify their claim (“Verification Email”).
 

B. Online Prize Claim Verification:

To verify their claim for an Online Prize, the Entrant must correctly and successfully follow the directions provided in the Verification Email, which may include a request for the Entrant to:

(a)    verify their identity in the manner requested including, but not limited to, the use of:

(i)    GreenID®; and/or
(ii)    capturing an Entrant’s unique IP address;

(b)    upload a copy of the complete and legible purchase receipt for their Qualifying Transaction;

(c)    Upload a copy of the game card, clearly showing the unique code and the Online Prize won; and

(d)    if requested by the Promoter, send their original game card together with their original purchase receipt and certified identification, together with any other requested documents and information, to the Promoter or its agent using the reply paid address provided by the Promoter.
 

22.    All claims for Online Prizes must be made by an Entrant with the Promoter or their agent through the Website before the expiry of the Promotional Period (being 11:59pm (Sydney time) on 31 December 2024). The Entrant must complete the Online Prize Verification steps set out in clause 21(B) within the time frame specified in the Verification Email. The Promoter may, in its absolute discretion, allow a longer time period for Online Prize Verification on an individual basis, however is under no obligation to do so.

23.    Online Prizes that are not claimed as directed will be forfeited, subject to the unclaimed prize draw clause.  The Promoter’s decision is final and no correspondence will be entered into at all.

24.    A unique prize code cannot be used to claim more than one (1) Online Prize in the Promotion.  

25.    IMPORTANT: If an Entrant does not receive a Verification Email within one (1) Business Day of submitting the Website Claim Submission, the claiming Entrant (or their parent or legal guardian where the Entrant is less than 18 years of age) MUST contact Creata Marketing (https://www.creata.com.au/ or +61-426 152 113) during the Promotional Period (Creata Marketing will be open Monday to Friday between 8am to 5:30pm (Sydney time) and on weekends and any Australian State or Territory public holiday between 9am to 6pm (Sydney time)) within the one (1) Business Day in order to be eligible to claim the relevant Online Prize, subject to the Promoter’s sole discretion on later response timings.

26.    No responsibility will be accepted for late, lost or misdirected mail – Entrants are encouraged to obtain a reference number or an Express Post tracking code when sending any requested information to the Promoter and/or its nominated agents by mail.

27.    If the Promoter does not recognise a unique prize code submitted by the Entrant via the Website, the Entrant will be prompted to check the relevant game card and resubmit the unique prize code listed on that game card in the required manner.  If the Entrant re-submits the unique prize code five (5) times, and each time the Promoter does not recognise the unique prize code submitted, the Entrant can seek support by contacting Creata Marketing (https://www.creata.com.au/ or +61-426 152 113) during the Promotional Period.  Creata Marketing will be open Monday to Friday 8am to 5:30pm (Sydney time) and on weekends and any Australian State or Territory public holiday 9am to 6pm (Sydney time).

28.    In these Terms and Conditions, “Business Day” means a day which is not a Saturday, Sunday or a public holiday in New South Wales.

29.    The Promoter and/or its nominated agent will award Online Prizes to those Entrants who satisfy these Terms and Conditions no later than 31 January 2025.
 

How to enter unclaimed prize draw

30.    Online Prize winners will also be entered into the unclaimed prize draw when they complete the steps set out in clause 21 (including providing the unique entry code located on the inside of the game card below the QR code).

31.    Non-winners or winners of an In-store Prize can also enter the unclaimed prize draw for each Qualifying Transaction they complete by:

(a)    scanning the QR Code on the game card or visiting www.reddyexpress.com.au/win; and

(b)    following the prompts to complete their entry into the draw, including entering the unique entry code (located on the inside of the game card below the QR code), requested personal details and agreeing to the Terms and Conditions and the Promoter’s Privacy Policy.

All entries into the unclaimed prize draw must be made before the end of the Promotional Period (being 11:59pm (Sydney time) on 31 December 2024). 
 

Limits and proof of purchase
 

32.  Multiple game cards are permitted per person, subject to the following: 

(a)    only one (1) initial game card is permitted per Qualifying Transaction; 
(b)    only one (1) bonus game card per product purchased from the bonus partner range is permitted in a Qualifying Transaction; 
(c)    only one (1) unique prize code per Online Prize claim is permitted; 
(d)    only one (1) unique entry code per unclaimed prize draw entry is permitted; 
(e)    the same unique code cannot be used more than once; 
(f)    unrecognised, fraudulent or counterfeit codes will be deemed invalid; 
(g)    each Online Prize claim and/or entry into the unclaimed prize draw must be submitted separately and in accordance with entry requirements;
(h)    the Entrant must be able to provide their original purchase receipt for each Qualifying Transaction, each game card and their valid photo identification card such as a driver’s licence, together with any other documentation required by these Terms and Conditions and as requested by the Promoter.
 

33.    Entrants must retain the original purchase receipt for each Qualifying Transaction, the original game card(s) (clearly showing the unique entry code (applicable to all Entrants) and the unique prize code (applicable to Online Prize winners)) for all claims for Online Prizes as well as all entries into the unclaimed prize draw as proof of purchase and for verification purposes (including for verification purposes of any entries drawn in the unclaimed prize draw).  Failure to produce the original game card(s) for all claims/entries together with the original purchase receipt for each Qualifying Transaction and valid photo identification card when requested may, in the absolute discretion of the Promoter, result in the invalidation of ALL of an Entrant's entries and forfeiture of any right to a prize.

34.    The Promoter reserves the right, at any time, to, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the Promotion. Errors and omissions may be accepted at the Promoter's discretion.  Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.  The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

35.    If there is a dispute as to the identity of an Entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the Entrant.
 

Transfer of game cards

36.    An original game card cannot be transferred by an Entrant who made a Qualifying Transaction to any other person, whether by gift, sale, trade, barter, option or otherwise by “transferring to another”, and whether the transaction was initiated privately or in a public forum, including but not limited to the online option or purchase sites (for example, eBay and Gumtree) or used for any other purpose.  Such online optional purchase sites may not permit the sale of lottery tickets on their sites and also generally prohibit their users from infringing any laws, third-party rights or the policies of the site itself.

37.    Any original game card that has been transferred is void and accordingly, prize claim that includes that original game card that has been so transferred is invalid.  Any person who is a party to such transfer may be refused entry into or disqualified from participating in the Promotion in the Promoter’s sole discretion.

38.    Notwithstanding the prohibition on transferring original game cards, the Promoter is not required to establish in any case if the original game card in a prize claim has/have been transferred.
 

Using the promoter's websites

39.    The use of any automated registration or any mechanical, electronic or other means that allows an Entrant to automatically enter the Promotion, claim or register their details repeatedly other than in accordance with these Terms and Conditions is prohibited and will render the registration and all entries and claims by that Entrant invalid.  Entries and claims generated by script, macro, robotic, programmed or any other automated or other means to manipulate or alter the normal function of the Website or any part of the verification process are prohibited and will result in the disqualification of the Entrant and their entry and claim.

Prizes

40.    There is a 1 in 5 chance of winning either an In-Store Prize or an Online Prize.  For the avoidance of doubt, the Promoter does not guarantee that any individual Entrant that receives five or more game cards will win a prize.

41.    In-Store Prizes and Online Prizes available to be won during the promotion include:
 

In-Store Prizes

Online Prizes

42.    All prizes are valued in Australian dollars inclusive of GST (if any) as at 15 July 2024.  The Promoter takes no responsibility for any variations in the value of a prize over time.  

43.    If a prize (or part of a prize) becomes unavailable for any reason beyond the Promotional Partner or Promoter’s responsible control (as applicable), then a comparable prize (or part of a prize) of equal or greater value may be awarded in lieu at the Promotional Partner or Promoter’s discretion, subject to any written directions made under State or Territory legislation.

44.    Online Prizes will be delivered (if applicable) to Australian addresses only.  

Save 10c per litre on fuel*. Max discount $15

45.    Fuel discount is based on a maximum 150L fill.  Discount is valid with a maximum petrol purchase per transaction of 150 litres in one vehicle and approved containers only.  Cannot be used in conjunction with any other fuel offer or discount.  Excludes LPG and AdBlue®.  Customer will be required to register online and comply with these terms and conditions in order to receive an email which includes a barcode that can be scanned in store within the Promotional Period so that they can obtain the discount.

46.    For clarity, fuel discounts can only be redeemed on the winner’s next visit and cannot be redeemed at the same time the Qualifying Purchase is made.
 

Flight Centre Travel Voucher

47.  Prize winner will be provided with voucher for allocated amount, being $10,000.  This voucher will be valid for 24 months from point of issue.  The winner must use the contact details provided by the Promoter, for any bookings it wishes to make with the voucher.  The winner may not use voucher online or use in other Flight Centre stores.  The vouchers must be used towards travel products sold by Flight Centre i.e. flights, accommodation, tours, vehicle hire, transfers.  The voucher can be used towards one single trip or split across multiple bookings.  The voucher cannot be refunded for cash amount and cannot be transferred.  If your purchase exceeds the value of the gift voucher, balance must be paid by direct deposit, debit or credit card. See flightcentre.com.au for more details.
 

Free Fuel for a Year

48.    The prize will be provided as 5 x $1000 e-Digital Shell gift cards.  Terms and Conditions apply,  visit https://giftcards.shell.com.au/CMS/Page/giftcardterms

$20 Shell Gift Card

49.    The prize will be provided as 1 x $20 e-Digital card. Terms and Conditions apply,  visit https://giftcards.shell.com.au/CMS/Page/giftcardterms

JB HiFi eGift Cards

50.    JB Hi-Fi Gift Cards do not expire and can only be redeemed at a JB Hi-Fi store in Australia or online at www.jbhifi.com.au.  JB Hi-Fi will not be liable for lost or stolen gift cards.  This gift card cannot be exchanged for cash.  Customers will be required to register online and comply with these terms and conditions in order to receive an email that includes the JB HiFi eGift Card.  For Full Terms and conditions please visit:  

https://support.jbhifi.com.au/hc/en-au/articles/360052939334-Gift-Card-Terms- Conditions
 

Digital Eftpos Cards

51.    Your card expires 36 months from date of issue.  Cards are not refundable or reloadable.  This card is an eftpos card that can be used for purchasing goods and services within Australia, where prepaid eftpos is accepted for electronic transactions (excluding transactions at ATM’s or over the counter at financial institutions.  Eftpos gift cards are still subject to individual merchant acceptance).  Digital eftpos cards are only compatible with Australian mobile numbers and requires an NFC-enabled mobile device.  For full terms and conditions go to https://www.eftpos.gift/termsandconditions. We reserve the right to change these Terms & Conditions at any time.

Cinema e-Voucher

52.    This eVoucher will expire on the date indicated. Not valid for use from 5pm Saturdays.  This eVoucher entitles the holder to 1x Adult or Student admission to any Original session at Event Cinemas, BCC, Greater Union or select Village Cinemas. Not valid for use at Moonlight Cinemas or Skyline Drive In.  This eVoucher cannot be redeemed for Gold Class, Premium Seating concepts, 4DX, ScreenX, IMAX, Boutique, Event Junior, Movie Marathons, Chicks At The Flicks, group bookings or any sessions classified as festivals, alternate content or special events. Surcharges apply for recliner seating.   Use your admission barcode to book online at eventcinemas.com.au or villagecinemas.com.au (booking fees apply), or present your admission vouchers in cinema.  Surcharges apply to upgrade to V-Max, 3D screenings or Recliner seating and must be paid at the time of redeeming the eVoucher.  3D glasses sold separately. Seating is subject to availability.  The eVoucher must be used on or before the specified expiry date.  eVouchers are invalid without an expiry date.  Do not share or disclose the barcode or PIN details to ensure your eVoucher remains secure.  Barcodes cannot be used more than once.

53.    Valid for use in Australia only.  Your eVoucher status (including expiry date) can be viewed online: eventcinemas.com.au/giftcard/balance
 

Card.Gift Voucher Code

54.    Card.Gift Voucher Codes will expire on 30 April 2025.  Voucher Codes are redeemable for a selection of eGift Cards available at Card.Gift.  No change given. The onus is on the holder to use the Voucher Code on or before the specified expiry date.  Voucher Codes will not be extended, replaced or exchanged and are invalid without an expiry date.  Voucher Codes cannot be sold or exchanged. Information may be disclosed to third parties about the Voucher Code, or transactions made with the Voucher Code, whenever allowed by law, and also where necessary to operate the Voucher Code and process transactions.  A full privacy policy can be viewed at https://card.gift/page/privacy-policy.  TCN reserve the right to change any terms contained in these Terms & Conditions at any time.  For full Terms and Conditions please see https://card.gift/page/terms-of-service.

Snapfish Photo Book

55.    Must use your unique voucher to get the 20-page, 20x20cm softcover photo book for free.  This offer excludes extra pages and postage.  Vouchers are limited to a single use per account.  One book per customer only.  Offer available while stocks last and can be stopped at Snapfish's discretion.  Mail delivery charges apply.  Check the Estimated Delivery Date in the Cart when placing an order.  Only one coupon, promotion, or account credit can be applied per item in your order. Existing credits are honoured first.  Offer is subject to change or cancellation at any time. Voucher is valid to use www.snapfish.com.au only.

3 Month Membership to the WithUFitness App

56.    The following additional terms and conditions apply to the award of the 3 month membership to the WithUFitness App:

(a)    the Promotional Partner for the 3-Month Membership to the WithU Fitness App is WithU Holdings Limited (UK registered company, Company Number: 1193 8764).
(b)    each 3-Month Membership to the WithU Fitness App comprises of 3-months free access to WithU Unlimited valued at $44.97;
(c)    winners who received the 3-Month Membership to the WithU Fitness App will receive a unique reward code and URL to create an account for their free 3- month membership;
(d)    the offer ends 28 February 2025;
(e)    the 3-months free access to WithU Unlimited starts from the day of redemption;
(f)    the offer is available for single use only and only available to Online Prize winners of the 3-Month Membership to the WithU Fitness App;
(g)    the offer cannot be used in conjunction with any other offer or voucher.  The offer ends if you take advantage of another WithU promotional offer.  This reward has no cash value and is not for resale;
(h)    at the end of the 3-month free membership period, your subscription will automatically roll onto a WithU Free subscription; and
(i)    customers will be required to register online and comply with these terms and conditions in order to receive an email that includes the code for the 3-Month Membership to the WithU Fitness App.

Unclaimed Prize draw

57.    An unclaimed prize draw for any Online Prize that is won but remains unclaimed or unwon Online Prize, valued at over $100, will take place at Creata Marketing, 6/3 Central Avenue Thornleigh NSW 2120 on 11:00am (Sydney time) on 31 January 2025.  If the value of the unclaimed prize draw exceeds $10,000, the unclaimed prize draw will be conducted in the presence of an independent scrutineer.  The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn.  Winners will be notified in writing or by email within seven (7) days of the unclaimed prize draw.  Winners will be required to provide their proof of purchase of an eligible product and provision of valid photo identification, such as a driver’s licence, to claim an Online Prize awarded to them.  
 

Winner Notification

58.    All winners will be notified.  Each winner of an In-Store Prize will be notified on their original game card.  Each winner of an Online Prize will be notified by the Website upon entering their unique prize code or by email or mail from the Promoter or its nominated agent to the email or mail address provided in:

(a)    the winner’s prize claim, if the prize was awarded following the receipt of a prize claim; or

(b)    the winner’s unclaimed prize draw entry, if the prize was awarded as part of the unclaimed prize draw.

Winner Publication

59.    Any ACT winners of an Online Prize, SA winners of an Online Prize valued at over $250, or VIC winners of Online Prizes valued at over $1,000 will be published (initial, surname and postcode) online at reddyexpress.com.au/promotions-and-offers on or before 13 January 2025.

60.    Each winner in the unclaimed prize draw of a prize valued at over $250.00 (first initial, surname and postcode only) will be published on reddyexpress.com.au/promotions-and-offers no later than 7 February 2025.
 

Additional entry and winner verification

61.    Entrants can only enter in their own name.  Entrants who provide incorrect, misleading or fraudulent information are ineligible to participate in the Promotion and all entries of an Entrant who is deemed by the Promoter to have provided incorrect, misleading or fraudulent information may, at the discretion of the Promoter, be deemed invalid.  The Promoter reserves the right to request the Entrant to produce (within the requested time) appropriate photo identification or other documentation (to the Promoter’s satisfaction, at its sole discretion) in order to confirm the Entrant’s identity, age, residential address, eligibility to enter and claim a Prize (including confirmation that no online auction or purchase sites were used to obtain an entry) and any information submitted by the Entrant in entering the Promotion, before issuing a Prize (including confirming consent of an Entrant’s parent or legal guardian and the name, age and address of the parent or legal guardian that gave their consent, where an Entrant is under 18 years of age).  If any documentation required by the Promoter is not provided or an Entrant or entry has not been verified or validated to the Promoter’s (or its nominated agent’s) satisfaction then all the entries of that Entrant may be ineligible and deemed invalid.

62.    For each prize claim and entry into the unclaimed prize draw that an Entrant submits, the Entrant must keep the original game card that bears the QR code or the unique prize code submitted at the time of claim or entry (as applicable, where such original game card has not been otherwise surrendered to the Promoter) and keep proof of purchase of the Qualifying Transaction for which they received the original game card (including purchase receipts).  The Promoter, in its sole discretion, may at any time after a claim or an entry has been submitted, require the original game card and/or proof of purchase (including a copy of the purchase receipt) to be handed over from the Entrant to the Promoter before awarding any prize in order to verify the claim or entry (as applicable) as eligible under Terms and Conditions.  The Promoter also reserves the right, at any time, to request than an Entrant produce original game card(s) and/or proof of purchase (including a copy of the purchase receipt) in order to verify the Entrant’s entry into the Promotion generally.

63.    The Promoter reserves the right to verify the validity of any and all entries and reserves the right to disqualify any Entrant for: (a) tampering with the entry, original game cards or prize verification process; (b) submitting an entry which is not in accordance with these Terms and Conditions; or (c) engaging in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the Promotion.  The Promoter’s legal right to recover damages or other compensation from such an offender are reserved.

64.    A prize will only be awarded following any winner validation and verification that the Promoter, or its nominated agents, requires in their sole discretion.

65.    It is a condition of accepting a prize that a winner may be required to sign eligibility form(s), code(s) of conduct and/or legal release(s) in a form determined by the Promoter in its absolute discretion.  If a winner is under 18 years of age, the winner must ensure that the winner’s parent or guardian also agrees to and signs such documents (if requested by the Promoter).
 

Promotion materials - validity

66.    The only materials that form part of the Promotion are materials manufactured for the Promoter, and issued by the Promoter for the purposes of the Promotion.  These official materials include items described in the Promotion material as “game cards” and more specifically “Reddy, Set Peel ‘N’ Win” cards.

67.    A game card is only an eligible entry if it has been issued by the Promoter  in connection with a Qualifying Transaction.

68.    In order to preserve the integrity of the Promotion, and to detect fraudulent and unacceptable conduct, the original game cards have features which are known only to the Promoter and its authorised agents.  Only bona fide winnings entries will be honoured.  The Promoter may conduct security verification checks in its absolute discretion.  An Entry is void and not replaceable if it has been lost, stolen, forged, deleted, mutilated or tampered with in any way or if it, or any part of it, fails any of the Promoter’s security and verification checks.

69.    Printing and other quality control errors will not invalidate an otherwise valid prize claim.  Except for fraud or ineligibility under these Terms and Conditions all prize claims in excess of the advertised prize pool will be met.  Prizes will only be awarded where an entry fulfills all of the requirements of the Promoter’s verification tests and procedures.  The verification tests and procedures shall be determined by the Promoter in its absolute discretion.

70.    Any entry which is misprinted or reproduced incorrectly is voidable, in the Promoter’s sole discretion and the Entrant’s sole remedy will be (subject to availability) a replacement original game card.  Entrants may contact Creata Marketing (https://www.creata.com.au/ or +61-426 152 113) during the Promotional Period, if they believe they have received a misprinted or incorrectly manufactured game card.  Creata Marketing will be open Monday to Friday between 8am to 5:30pm (Sydney time) and on weekends and any Australian State or Territory public holiday between 9am to 6pm (Sydney time).

71.    Calls to Creata Marketing from public telephones or mobiles may incur an additional charge.  The charges for all telephone call services will appear on an Entrant’s next telephone or mobile phone bill (if applicable).  All queries relating to mobile and telephone bills should be directed to an Entrant’s mobile or telephone carrier.  Calls may be recorded for the purposes of promotional security and/or training purposes.

Intellectual Property

72.    For the purposes of these Terms and Conditions, “Intellectual Property Rights” means all present and future rights of whatever nature anywhere in the world including, but not limited to, rights in respect of or in connection with copyright, inventions (including patents), trade marks, service marks, trade names, domain names, designs, confidential information, trade secrets and know-how and similar industrial, commercial and intellectual property rights, whether or not registered or registrable, and includes the right to apply for the registration of such rights, and whether existing in Australia or otherwise.

73.    A prize claim and any copyright subsisting in a prize claim irrevocably becomes, at time of submission, the property of the Promoter.  All right, title and interest, including in all Intellectual Property Rights, in all of the entries and in the Promoter’s brands, logos, trading names and products will remain or be vested in the Promoter.  Coles Express® is a registered trade mark of Coles Group Limited, used under license by the Promoter.  Reddy Express® is a registered trade mark of Viva Energy Australia Pty Ltd.  

74.    Participation in the Promotion by an Entrant will not under any circumstances be taken to constitute a transfer, assignment or grant of any ownership rights in any of the game cards, entries or in the Promoter’s brands, logos, trading names and products.

75.    The Promoter, on a case by case basis and to the extent required, grants to each Entrant a non-exclusive licence for the Promotional Period to use the game cards to the extent necessary, to enable the Entrant to participate in the Promotion.

76.    All Promotion advertisements depicting third party prizes, prize descriptions and/or trade mark references are illustrative rather than definitive and do not imply any association with the Promoter.

General

77.    Claims and entries received will be considered final by the Promoter.  Incomplete, inaccurate, erroneous, ineligible or incomprehensible claims or entries will be deemed invalid.  The Promoter accepts no responsibility for late, lost or misdirected claims or entries.  Contact details entered incorrectly for prizes will deem a claim or an entry (as applicable) invalid.

78.    The use of any automated claim or entry software or any mechanical, electronic or other means that allows an Entrant to automatically generate unique prize codes or claim or enter repeatedly is prohibited and will render all claims or entries submitted by that Entrant invalid.

79.    Any attempt to cause malicious damage or interference with the normal functioning of the Promotion or to otherwise undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws.  Should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.  If the Promoter suffers loss or incurs any cost in connection with any breach of these terms and conditions or any other legal obligation by an Entrant, the Entrant agrees to indemnify the Promoter for those losses, damages and costs.

80.    All of the Promoter’s decisions are final and no correspondence will be entered into.

81.    No compensation will be payable to any person if a winner is unable to submit a prize claim for any reason outside of the Promoter’s control.

82.    Winner/s are responsible for ensuring that all prize delivery details provided are correct. The Promoter will not be liable for any costs associated with re-delivery of a prize, should the delivery details provided by a winner be incorrect.

83.    Any ancillary costs associated with redeeming a voucher or gift card are not included. Any unused balance of the voucher or gift card will not be awarded as cash. Redemption of the voucher or gift card is subject to any terms and conditions of the issuer including those specified on the voucher or gift card.

84.    Any cash prizes will be awarded in the form of a cheque made out in the winner’s name. If a winner cannot accept a cheque, the Promoter may in its absolute discretion, award the cash amount in the form of a prepaid visa debit card.

85.    If the winner of an Online Prize is under the age of 18 years, the prize will be awarded to the winner's nominated parent or guardian on the winner’s behalf provided valid photo identification is provided by the nominated parent or guardian.

86.    Subject to the unclaimed prize draw clause, if for any reason a winner does not redeem a prize by the time stipulated by the Promoter, then the prize will be forfeited.

87.    If any prize (or part of any prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.

88.    Total prize pool value is up to $46,862,810.

89.    Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.  Prizes must be taken as offered and cannot be varied.  Prizes cannot be used or redeemed in conjunction with any other offer.  The Promoter accepts no responsibility for any tax implications from any prize winnings.  Independent financial advice should be sought.

90.    Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this Promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.  The Entrant agrees that, in the event they are a winner, the Entrant will participate in all reasonable promotion activities in relation to the Promotion as requested by the Promoter and its agents and sign any additional documents reasonably required by the Promoter to give effect to this condition.  

91.    Any cost associated with accessing the promotional websites is the Entrant's responsibility and is dependent on the Internet service provider used.

92.    Instant win game materials void if stolen, forged, mutilated or tampered with in any way.  There will be a total of 17,650,050 game cards printed for this promotion.

Liability

93.    Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents, as well as its franchisees and its associated agencies and companies) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

94.    Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents, as well as its franchisees and its associated agencies and companies) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:

(a)    any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

(b)    any theft, unauthorised access or third party interference;

(c)    any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;

(d)    any variation in prize value to that stated in these Terms and Conditions;

(e)    any tax liability incurred by a winner or Entrant; or

(f)    acceptance and/or use of a prize.  

Applicable manufacturers and/or distributors should be contacted in regards to prize warranty claims.

95.    Individual Participating Outlets may suspend or cease participation in the Promotion for any reason beyond the reasonable control of the outlet, including safety or participation delays caused by disease, epidemic or pandemic.  If the Promotion is not capable of running as planned for any reason beyond the reasonable control of the Promoter, including because of fraud, disease, epidemic, pandemic, war, terrorism, state of emergency or disaster (including natural disaster), infection by computer virus, bugs, tampering, unauthorised intervention, technical failures or any other event which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Promotion and/or if necessary to provide an alternative prize or prizes to the same value as an original prize or prizes, subject to any written directions made under applicable State or Territory legislation.

Privacy

96.    The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such personal information to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities.  Entry is conditional on providing this personal information . The Promoter will also use and handle personal information as set out in its Privacy Policy, which can be viewed at https://www.vivaenergy.com.au/contact/privacy-policy.  In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the personal information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the Entrant.  The Privacy Policy also contains information about how Entrants may opt out, access, update or correct their personal information, how Entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with.  All entries become the property of the Promoter.  As part of its normal operations the Promoter may transfer personal information to Viva Energy companies, associated entities and third parties located in a range of countries in which the Promoter or its contractors operate. The main countries include the United Kingdom, the Netherlands, Malaysia, the Philippines, Japan and the United States of America.

97.    Selected partners, promotional agents and prize suppliers of the Promoter (depending on the nature of the prize) (“Promotional Partners”) may require that Entrants provide personal information to them in order to process a valid prize claim/redemption.  Entrants must satisfy themselves with the collection statements and privacy policies of any Promotional Partners, as the Promoter will not accept any responsibility for the collection, use and handling of personal information by Promotional Partners.  Entrants also agree to the collection and handling of their personal information by the Promoter’s agency, Creata Marketing Pty Ltd, or its agencies in the event they are a winner of an Online Prize.  Any information collected by Creata or its agencies will be handled in accordance with Creata’s privacy policy, available at https://www.creata.com.au/privacy-policy.

98.    An Entrant agrees that the Promoter may, in the event the Entrant is a winner, publish or cause to be published the Entrant winner’s name and locality in any media, as required under the State or Territory lottery legislation.

99.    An Entrant can gain access to, update or correct any of their personal information held by the Promoter by contacting the Promoter’s Privacy Officer at P.O. Box 872, Melbourne, Victoria 3001 or by phone on 13 16 18.  All personal information will be stored at the office of the Promoter and/or its promotional partners. 

Other websites

100.    The Website and communications from the Promoter or its agents may contain links to other websites (“Linked Sites”).  The Promoter is not responsible for the content of any Linked Sites, whether or not the Promoter is affiliated with the Linked Sites.  The Promoter does not in any way endorse any Linked Sites and is not responsible for the quality or delivery of any products or services offered, accessed or advertised by such Linked Sites.  To the extent that these Linked Sites collect personal information or postings from Entrants, the Promoter shall bear no responsibility or liability for the manner in which such information or postings are used or exploited.  The Linked Sites are for Entrants’ convenience only and Entrants agree to access them at their own risk.

Promoter's Details

101.    The Promoter is Viva Energy Retail Pty Ltd (ABN 96 662 372 027) of Level 16, 720 Bourke Street, Dockland, VIC 3008.

Customer Service

102.    Entrants may contact Creata Marketing (https://www.creata.com.au/ or +61-426 152 113) during the Promotional Period, if they believe they have received a misprinted or incorrectly manufactured game card.  Creata Marketing will be open Monday to Friday between 8am to 5:30pm (Sydney time) and on weekends and any Australian State or Territory public holiday between 9am to 6pm (Sydney time).

_{NSW Authority No. TP/03666. ACT Permit No. TP24/01568. SA Permit No. T24/1220.}